Terms & Conditions

Welcome to H2M FASHION. By accessing, browsing, placing an order through, or otherwise using h2m.fashion, you agree to be bound by these Terms & Conditions, together with our applicable policies published on the website.

1. General

H2M FASHION is an online modest fashion and lifestyle store based in Maharashtra, India.

These Terms & Conditions apply to all visitors, users and customers accessing or purchasing through our website.

By using our website or placing an order, you confirm that you have read, understood and agreed to these Terms & Conditions and the policies referenced herein.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, actual product colours may vary slightly due to photography, lighting, device displays and individual screen settings.

For handmade, customised, embroidered, bespoke or artisan products, minor variations may naturally occur and may not constitute a defect.

All products, sizes, colours and variants are subject to availability.

3. Pricing & Taxes

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise stated.

Prices are inclusive of applicable taxes where indicated.

Shipping charges, international duties, customs charges or other applicable fees may be calculated or displayed separately where applicable.

H2M FASHION reserves the right to change product prices, promotions, discounts or offers at any time without prior notice.

A pricing or technical error displayed on the website does not obligate H2M FASHION to fulfil an order at an incorrect price.

4. Orders & Order Confirmation

Submitting a checkout does not necessarily constitute final acceptance of an order.

Where online payment is required, an order is normally confirmed after successful payment and generation of an order confirmation by H2M FASHION.

Customers are responsible for providing accurate contact, billing and delivery information during checkout.

H2M FASHION reserves the right to cancel, reject or modify an order where reasonably necessary, including in cases of:

Product or variant unavailability
Pricing or listing errors
Payment failure or verification issues
Incorrect or incomplete customer information
Suspected fraudulent or unauthorised transactions
Technical or system errors
Circumstances preventing fulfilment

Where appropriate, customers will be informed using the contact information provided with their order.

5. Abandoned & Incomplete Checkouts

If you begin but do not complete a checkout, H2M FASHION may contact you using the contact information you provided during checkout where permitted by applicable law and your communication preferences.

Such communication may include a checkout recovery link, product information or assistance with technical, payment or checkout-related difficulties.

An abandoned checkout, pending checkout or recovery link does not constitute a confirmed order.

Product availability, pricing, discounts and promotions may change before an abandoned checkout is successfully completed.

6. Payments & Failed Transactions

Customers must use the payment methods made available through our authorised checkout and payment systems.

If a payment attempt fails, remains pending, or an amount appears to have been deducted without receiving an order confirmation, customers should avoid making repeated payments until the transaction status has been verified where practical.

For your security, H2M FASHION will never request your OTP, UPI PIN, CVV, complete card details, banking password or other confidential authentication credentials through WhatsApp, email or customer support communications.

Payment disputes or confirmed-order payment issues should be submitted through our official Customer Support channels.

7. Shipping & Delivery

H2M FASHION ships to destinations made available during checkout.

Shipping charges and available delivery methods may vary depending on the destination, product, order value and selected service.

Delivery timelines are estimates and may be affected by courier operations, location, weather, holidays, customs, unforeseen circumstances or other factors beyond our reasonable control.

Please refer to our Shipping Policy for current shipping terms and applicable delivery information.

8. Returns, Exchanges & Refunds

Returns, exchanges and refunds are governed by the applicable policies published on h2m.fashion.

Customers should review our Return & Exchange Policy and Refund Policy before making a purchase.

Eligibility may depend on the product category, condition of the returned item, applicable time limits and other requirements stated in those policies.

Bespoke, customised, personalised or made-to-order products may be subject to different return, exchange or cancellation conditions as stated on the applicable product/service page or policy.

9. Bespoke & Customised Products

H2M FASHION may offer bespoke, made-to-measure, personalised or customised products and services, including custom outfits and fragrances.

Customers are responsible for providing accurate measurements, specifications, preferences, reference information and other details requested for the customisation.

Bespoke products may require additional production time and may be subject to specific payment, modification, cancellation, return or refund conditions.

Colours, handmade work, embroidery, fabric characteristics, fragrance profiles and other customised elements may have reasonable variations from digital references, samples or inspiration photographs.

Specific terms communicated and accepted during a bespoke order may apply in addition to these Terms & Conditions.

10. WhatsApp Communication & Assistance

H2M FASHION may provide WhatsApp communication as a convenient assistance channel.

Our WhatsApp service is primarily intended for:

Pre-purchase product assistance
Product information and recommendations
Size and selection guidance
Website or checkout technical assistance
Bespoke and Custom Outfit enquiries
Bespoke Fragrance enquiries
Customisation consultations
Abandoned or incomplete checkout assistance
Other pre-purchase enquiries specifically handled by our WhatsApp team

WhatsApp is not an official post-purchase Customer Support channel.

Requests concerning an existing or confirmed order—including order status, shipping or tracking, delivery issues, cancellations, returns, exchanges, refunds, complaints, payment disputes or other post-purchase matters—must be submitted through our official Customer Support channels.

Please visit:

https://h2m.fashion/pages/contact-information

and select Support, or email:

connect@h2m.fashion

Messages sent through WhatsApp concerning post-purchase support may be redirected to these official support channels.

Sending an order-related request through WhatsApp does not constitute formal submission of a return, exchange, cancellation, refund, complaint or other support request unless H2M FASHION expressly confirms otherwise.

Customers should therefore use the designated Customer Support channels for matters subject to deadlines or policy time limits.

11. Communication & Order Assistance

H2M FASHION may communicate with customers regarding transactions, checkout activity, orders, account activity, service enquiries or other operational matters through appropriate channels, including email, telephone or WhatsApp where applicable.

Transactional and service communications may be separate from promotional or marketing communications.

Customers are responsible for ensuring that the email address and telephone number provided to H2M FASHION are accurate and accessible.

12. Intellectual Property

Unless otherwise stated, all content appearing on h2m.fashion, including but not limited to photographs, product images, graphics, logos, trademarks, text, designs, layouts and other creative material, is owned by or licensed to H2M FASHION.

Such content may not be reproduced, copied, distributed, commercially exploited or used without appropriate written permission.

13. Website Availability & Technical Issues

We make reasonable efforts to maintain the availability and functionality of our website.

However, we do not guarantee uninterrupted or error-free access. The website, checkout, payment services or other functionality may occasionally be unavailable due to maintenance, technical problems, third-party services or circumstances beyond our reasonable control.

Customers experiencing a website or checkout-related technical problem may contact our WhatsApp team for technical assistance.

14. Third-Party Services

Certain services—including payments, shipping, communications and other website functionality—may be provided or facilitated by third-party service providers.

Use of those services may also be subject to the applicable provider's terms, privacy practices or operating conditions.

15. Limitation of Liability

To the maximum extent permitted by applicable law, H2M FASHION shall not be responsible for indirect or consequential losses resulting from the use or inability to use our website or services.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or remedies that cannot lawfully be excluded under applicable Indian consumer protection laws.

16. Changes to These Terms

H2M FASHION reserves the right to update or modify these Terms & Conditions from time to time.

The version published on our website will apply from its stated effective date. Customers are encouraged to review these Terms periodically.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and any mandatory jurisdictional requirements, disputes shall be subject to the jurisdiction of the competent courts in Maharashtra, India.

18. Contact & Customer Support

For order-related assistance and post-purchase Customer Support, please visit: